Herbally Grounded Brand
We not only guarantee the quality of our products, we also guarantee your satisfaction. We offer a100% money back guarantee on all Herbally Grounded brand products*.
*Herbally Grounded Brand DIY Herbie Supplies are not refundable: Glycerin, Bees Wax, Empty Capsules, Muslin Bags, and Press "N" Brew.
All Other Brands
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unopened and unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
Hassle Free Process
To ensure that your returns are handled quickly and effectively please follow the brief instructions and requirements listed below:
1. Email our Customer Service at firstname.lastname@example.org. Please provide order number/invoice number and reason for return.2. For your convenience, once a return has been authorized we will also provide you with a printable USPS/UPS return shipping label via email.
3. To receive full credit, less shipping charges to and from, you must contact Customer Service within 60 days of the invoice date. No credit or returns are allowed after 60 days.
4. No returns will be accepted for special order items or international orders.
We go to great lengths to ensure that your order is correct, properly packaged, and well protected. Despite our best efforts, damage sometimes occurs during transit. If any of your items are damaged, please contact us immediately so that we can assist you.